FIELD GUIDE · 18 OCTOBER 2026
Eva FAQ: identity, privacy, forwarding and your trial
Know what you are connecting before you change a business number. The website accepts trial enquiries; it does not activate a phone service.
Pilot-stage workflows, not a claim that your line is already connected. Each business needs live acceptance.
Will Eva pretend to be a real person?
No. Eva is an AI receptionist, not a human employee. The reviewed pilot policy is to introduce itself as AI and answer truthfully if asked. Voice naturalness is not a promise to conceal that identity. Check the actual greeting during your business acceptance tests. The fictional Sunny Plumbing video illustrates a workflow; it is not a real customer call.
How are emergency calls handled?
For an emergency requiring police, fire or ambulance in Australia, call 000 directly. Do not wait for Eva or a callback. Eva is not an emergency service, does not diagnose a problem and does not dispatch help. For a non-emergency request for a person, an approved and tested route may attempt a colleague handoff; if unavailable, the intended alternative is a permission-based message or callback request. There is no guarantee that a colleague will answer.
Are calls recorded, and what happens to my information?
Recording is off by default in the reviewed pilot setup. Recording requires separate, explicit consent; not recording does not mean no processing. Live audio still needs processing for Eva to respond, and agreed enquiry details may be saved for follow-up. Before a phone pilot, confirm the processors, access, retention, recording settings and privacy notice. Do not assume all processing stays in Australia. Website trial applications and consent timestamps currently go to Cloudflare D1, with access restricted to authorised owners. They are not automatically emailed or added to a marketing list. Non-proceeding applications are manually reviewed for deletion within 90 days; this is not an automatic deletion guarantee. Do not submit customer records, medical histories or other sensitive information in the application form.
How do I set up call forwarding?
First agree a tested destination and fallback with the team. Then use the official instructions for your exact carrier, plan and phone service to choose no-answer, busy or all-call forwarding. Mobile, NBN and hosted-PBX settings are not interchangeable. Forwarding may incur carrier charges. Record the original conditions and destinations before changing anything, then test answering, handoff and restoration. The website does not change a carrier setting, and its proposed demonstration-number menu is not activated. Use the linked forwarding guide rather than copying an unverified code.
How do I start a trial?
Use the free-trial application on the homepage, supply business contact information and affirmatively agree to be contacted. The website says the team will contact you within 1–2 business days; it does not instantly activate a service or send an automatic email. Suitability, trial arrangements and any carrier or usage costs need agreement before activation. Prepare your opening hours, services, approved answers, colleague handoff number and owner email. Review the draft and test the real workflow before connecting your number. An appointment request remains pending until your team confirms it.
How do I stop a trial or withdraw my application?
Contact the Eva team through the U Design Studio contact page to stop arranging a trial or withdraw permission to contact you. There is no self-service stop or cancellation button on this website. If a phone pilot has been activated, agree a stopping time and restore the previously recorded carrier route with the responsible account owner; verify a test call reaches the intended business destination. A website request alone does not turn off forwarding, and removing a diversion does not necessarily restore voicemail. Ask separately about access, correction or deletion of stored information; stopping calls does not automatically delete existing records.